DO NOT TRUST IN Cancun Discounts and GoMexico. I had a terrible experience with these companies.
I bought a ticket to Chichen Itza from Playa del Carmen for January 6th 2017. They do not appeared at the check in point (plaza antiqua in front of the t-shirt factory). I tried to call for the provided phone, but it did not work. After contacting them via web-chat I finally got the correct number.
They said they made a mistake and provide me the wrong time in my voucher (ps: they sent the voucher after a lot of time. I was very worried about that I had to contact them one day before the trip). The bus left 7:50 and my voucher time was 9:50. After this *** mistake, they do not provide me any option to go to Chichen Itza.
It was the only day I had to do this trip and I LOST IT!!!
I am very upset and do not recommend these companies. If something goes wrong, they simply don't care about it.
Product or Service Mentioned:
Cancun Discounts Tours Customer Care.
Reason of review: Poor customer service.